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Terms & Conditions

  • Customized orders cannot be returned or exchanged.

  • Customers must contact our customer service at thebleuconcept@outlook.com within 7 days to discuss returns. Please provide your name, order number, and reason for return.

  • Describe a feature you’d like to share about this company or highlight a particular service it offers.

  • The customer is responsible for all shipping costs for exchanges.

  • We do not accept refunds or exchanges for gifted items

  • Ensure correct sizing before purchasing. Some rings are not resizable. For resizable rings, resizing can be done free of charge.

  • Customization is only available for the color of the enamel.

  • We offer polishing and cleaning of items free of charge (shipping charges apply). We can fix any damages under certain terms and conditions. Faults from our side are our responsibility.

  • We currently ship within GCC countries only.

  • Delivery times vary based on item availability and geographical location. Same day delivery is available in Dubai, and next day delivery in the UAE for available items.

Shipping Policy

  • We currently ship only within GCC countries.

    • If the item is available: 3-4 days.

    • If the item is not available: 2 weeks.

    • Same day delivery in Dubai for available items.

    • Next day delivery around the UAE for available items.

  • For urgent requests, contact us directly to check if we can accommodate your delivery time preference.

Return Policy

  • Returns are only applicable under certain circumstances. Customized orders cannot be returned.

  • Contact customer service at thebleuconcept@outlook.com within 7 days with your name, order number, and reason for return.

  • Products purchased through a different platform or retailer must be returned to the original place of purchase.

  • The customer is responsible for all shipping costs for exchanges.

  • Refunds or exchanges for gifted items are not accepted.

Privacy Policy

  • We collect personal information such as your name, contact details, and order information to process your purchases and returns.

  • Your information is used solely for processing orders, returns, and customer service inquiries.

  • We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure.

  • We do not share your personal information with third parties except as necessary to process your order or as required by law.

  • You have the right to access and correct your personal information. Contact us at thebleuconcept@outlook.com for any requests regarding your data.

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